Help and support

Write to us and a person answers. Tell us the restaurant's name and what you were trying to do; a screenshot helps.

For staff

I can't sign in

Your login is made by your manager's invitation, sent to your email. Use the same address. If you forgot the password, choose "Forgot your password?" on the sign-in screen. If the invitation never came, ask your manager to check the address they typed.

I don't get notifications on my iPhone

In the app, open Profile, then Notifications. If they are off there, turn them on in the iPhone's Settings, under Notifications, then ShiftNivo. You need to be signed in on the app for notices to reach the phone.

My schedule looks wrong

You see only what your manager published. A change they have not published yet does not show; ask them. The app updates when you open it; pull down on the schedule to check again.

How do I delete my login?

In the iPhone app: Profile, then Login and security, then Delete my login. You will be asked for your password. Your restaurant keeps its own records of your shifts, training and certificates; ask your manager about those. You can also write to us.

For managers and owners

How do I add my team?

Open Team, then Add person. Add an email address and choose to send an invitation, and they can sign in on the web and the iPhone app. You can add people without an email; they will not be able to sign in.

Who is told when I publish?

Only the people whose week changed. Before you publish, the review says who will get a notification on their phone, who an email, and who cannot be told.

How do I add training?

Open Training, then Courses, then New course. Start from a ready-made course, paste a document you already have, or start blank. Nothing reaches the team until you publish.

How do I close my workspace?

Write to us from the owner's address. We keep the data for 30 days so it can be exported, then delete it, as the Terms describe.